Due to the ever increasing costs of shipping we do not accept returns unless you received an incorrect or defective item. We'll also pay the return shipping costs if the return is a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We only ship to New Zealand from this site.
Orders ship from Australia for a flat rate of $10 regardless of the size of your order. Please allow 5-10 days for your goods to arrive.
CURRENT COVID-19 RESTRICTIONS MAY PLACE ADDITIONAL DELAYS ON YOUR PARCEL WHICH IS REGRETTABLY OUTSIDE OF OUR CONTROL. WE ASK FOR YOUR PATIENCE DURING THIS TIME.
More information on delivery time frames and delays can be found on the Australia Post website here.
Note that we reserve the right to refuse any order at our sole discretion.